The Piedmont Club Privacy Policy

Effective Date: August 1, 2026
The Piedmont Club ("the Club," "we," "our," or "us") respects the privacy of our members, guests, prospective members, and visitors. This Privacy Policy explains how we collect, use, protect, and share information through our website, mobile application, and other digital services.
By accessing or using our website or mobile application, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide, including:
• Name
• Mailing address
• Email address
• Telephone number
• Membership information
• Reservation and event registrations
• Dining preferences and special requests
• Payment information when making purchases or paying member accounts
• Information submitted through contact forms or membership inquiries
We also automatically collect certain technical information, including:
• Device type
• Browser type
• Operating system
• IP address
• Mobile device identifiers
• Website and app usage information
• Crash reports and diagnostic information

Mobile App Information

When using The Piedmont Club mobile application, additional information may be collected to support app functionality.
Depending on the features you choose to use, the app may request permission to access:
• Location Services
• Camera
• Photo Library
• Microphone
• Biometric authentication (Face ID or fingerprint)
• Push Notifications
These permissions are optional and may be managed through your device settings.  Note that we do not collect or store biometric identifiers such as facial geometry or fingerprint data. Where biometric authentication features are available, authentication is performed by your device operating system and we receive only confirmation that authentication was successful.

Location Services and Geofencing

If you enable location services, the Club's mobile application may use your device's location to provide location-based features and improve your experience.
Location information may be used to:
• Deliver relevant notifications while you are at or near the Club
• Support location-based features within the app
• Improve member services and operational efficiency
• Analyze anonymous usage trends
Precise location information is collected only if you grant permission through your device settings.
You may disable location services at any time. Some app features may become unavailable if location services are turned off.

How We Use Information

We use information collected through our website and app to:
• Manage member accounts
• Process reservations and event registrations
• Facilitate dining and club services
• Communicate Club news, events, and operational updates
• Respond to questions and service requests
• Improve our website, app, and member experience
• Maintain the security of our systems
• Comply with applicable legal obligations

Push Notifications and Marketing Emails

If you choose to receive push notifications and marketing emails, we may send notifications regarding:
• Club announcements
• Dining specials
• Upcoming events
• Reservation reminders
• Operational notices
You may disable push notifications through your device settings at any time. Likewise, marketing emails we send may include instructions allowing recipients to unsubscribe from future promotional communications. Operational or transactional communications related to membership and Club services may continue after an unsubscribe request.

Payment Information

Payments made through our website or mobile application are processed using secure payment providers. The Club does not store complete credit card numbers on its own servers except as necessary to process authorized transactions in accordance with applicable payment security standards.

Cookies and Analytics

Our website may use cookies and similar technologies to:
• Remember user preferences
• Improve website performance
• Understand website usage
• Enhance the overall user experience
Most web browsers allow you to manage or disable cookies through browser settings.

Information Sharing

The Piedmont Club does not sell or rent personal information.
We may share information only as necessary to:
• Process payments
• Provide services through trusted technology providers
• Support Club operations
• Comply with legal obligations
• Protect the rights, property, safety, or security of the Club, our members, guests, or others
Third-party service providers are expected to safeguard information and use it only for the services they provide on our behalf.

Third-Party Services

Our website or mobile application may integrate with third-party services, including reservation, tee time, event registration, payment, or authentication platforms.
When you access those services, your information may also be governed by the privacy policies of those providers.

Data Security

The Club uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a data security incident involving personal information, we will provide notices as required by applicable law.

Data Retention

We retain personal information only as long as reasonably necessary to:
• Maintain membership records
• Provide Club services
• Meet legal, accounting, and operational requirements
• Resolve disputes
• Enforce Club policies
When information is no longer needed, it is securely deleted or destroyed in accordance with our record retention practices.

Your Choices

Members may:
• Update their contact information
• Change communication preferences
• Disable location services
• Disable push notifications
• Contact the Club regarding questions about their personal information

Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including:
• The right to request access to personal information we maintain about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of certain personal information.
• The right to request information about how personal information is used and disclosed.
• The right to opt out of certain marketing communications.
To exercise any applicable privacy rights, please contact us using the information provided below.

Children's Privacy

The Club's website and mobile application are intended for members and prospective members and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or Club operations.
The updated version will be posted on our website with a revised effective date.

Contact Us

Questions regarding this Privacy Policy may be directed to:
The Piedmont Club
361 East Main Street
Spartanburg, SC 29302
Phone: (864) 582-1840
Email: [email protected]